Shipping policy
Shipping Policy
Every Forever Paws order includes free worldwide shipping. Here's what to expect.
Processing Time
Because every portrait is custom-made from your photo, orders take 2-5 business days to produce before they ship. You'll receive a confirmation email with tracking details once your order is on its way.
Estimated Delivery Times
Delivery times below are estimates starting from when your order ships (after production).
| Destination | Estimated Delivery |
|---|---|
| United States | 3-5 business days |
| Canada | 3-7 business days |
| United Kingdom | 3-7 business days |
| Europe | 5-12 business days |
| Australia / New Zealand | 5-20 business days |
| Rest of World | 5-20 business days |
Total time from order to delivery is typically 7-10 business days for the US and 7-25 business days internationally.
Order Tracking
Once your order ships, you'll receive an email with a tracking number. You can use this to follow your package in real time.
Customs and Duties
International orders may be subject to import duties and taxes, which are determined by your country's customs office. These charges are the responsibility of the recipient and are not included in our prices or shipping costs.
Lost or Delayed Packages
If your tracking shows no updates for an extended period, or your package appears lost, please contact us at support@foreverpaws.co within 30 days of the estimated delivery date. We'll work with the carrier to locate your package, or reship your order at no extra cost.
Wrong Address
Please double-check your shipping address at checkout. If an order is returned to us due to an incorrect or incomplete address, we'll reship it once you confirm the correct address. Reshipment costs may apply.
Questions?
If you have any questions about shipping, email us at support@foreverpaws.co and we'll get back to you within 24 hours.